Effective Date: Oct.1, 2025

Thank you for choosing Purple Phoenix Wellness. Please read this refund policy carefully before booking a session or purchasing a service. By booking with us, you agree to the terms below.

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1. All Sales Are Final (Unless Otherwise Stated)

All purchases made through Purple Phoenix Wellness—whether for in-person or virtual sessions, packages, or digital products—are considered final and non-refundable unless a different refund policy is explicitly stated at the time of purchase.

Once a session has taken place, or a digital/virtual offering has been accessed or delivered, it cannot be undone. Because our work often involves energy, intention, and experiential processes, we cannot accommodate returns in the conventional sense.

2. Cancellations & Rescheduling

• You may cancel or reschedule a session up to 48 hours before the scheduled time without penalty.

• If you do not show up for your session (no-show), the full session fee is charged with no refund.

• To cancel or reschedule, please contact us at info@purplephoenix.ca

3. Packages & Multi-Session Offerings

• Packages or bundles (e.g., 3-session package) are non-refundable once one of the sessions is used or booked.

• Unused sessions may be rescheduled within 1 month of the start date; after that, they expire, unless otherwise agreed in writing.

• In rare circumstances (e.g. health emergency), we may offer credit toward an alternate service at our discretion, but this is not guaranteed.

4. Digital & Virtual Products / Offerings

For digital products, recordings, or virtual offerings:

• Once content has been accessed, downloaded, or delivered, no refund will be issued.

• If you experience technical issues or access difficulties, please contact us and we will assist with access problems — but we do not offer refunds on content that has been successfully delivered.

5. Disputes, Chargebacks & Payment Disputes

By booking or purchasing with Purple Phoenix Wellness:

• You agree not to initiate a chargeback or reversal with your payment provider solely due to dissatisfaction with an experiential or energetic outcome.

• If a dispute arises, we reserve the right to provide evidence of service delivery, communications, and this policy to the payment processor.

• Fraudulent chargebacks may result in termination of service privileges or legal action.

6. No Guarantee of Specific Outcomes

We provide supportive, healing, and spiritual services to facilitate growth, clarity, and well-being—but we do not guarantee specific results or outcomes. Your experience is unique to your own process and progress.

7. Modifications to This Policy

Purple Phoenix Wellness reserves the right to update or amend this Refund Policy at any time. The current version will always be posted on the website with its effective date. Continued use of our services after changes constitutes your acceptance of the revised terms.

8. Contact Us

If you have questions or concerns regarding refunds, cancellations, or your booking, please reach out:

Email: info@purplephoenix.ca